Online: Before contacting technical support, please take a few minutes to look through our troubleshooting and training resources online:

Knowledge Base Describes known bugs, workarounds and tips.

Example Files Examples demonstrating key features of the software.

Add-Ins SDK Write your own Add-Ins.

Tutorial Movies Learn by watching

License Files Download your license files.

Email: If you cannot find the information you need on this site, email us at support@geo-slope.com. Please tell us:

Which product and version you are using. [Help me find this.] Your serial number. [Help me find this.] A detailed description of the problem, including whether the problem has happened before and any steps you have already taken to try to resolve the issue. If your request has to do with installation or license problems, please also attach a GeoMedic report. [Help me find this.]

Telephone: GEO-SLOPE Technical Support is also available by phone by calling +1 403 269 2002. You can reach us weekdays from 8:00 am to 5:00 pm Mountain Time.

Expert Services: Our Expert Service is an advanced, fee-based service that provides access to our engineering experts for in-depth assistance with your numerical modeling and analyses.

Consider this service when you would like guidance in the development of a numerical model, or an objective review of a complex model to strengthen your confidence.

Our specialists will work with you to determine the scope of work necessary and present you with a proposal outlining what would be required for a resolution. The proposal will include an estimate of all fees and expenses, with the initial consultation session provided free of charge.

If you have questions about modeling your specific problem, please contact us by email. The first consultation session will be free.

Retired Versions: Effective November 30, 2008, GEO-SLOPE has officially retired all version 4 and version 5 (GEO SLOPE Office 4 and 5) software products and VADOSE/W version 1. GEO-SLOPE no longer provides hardware, engineering or technical support, or software bug fixes for the versions being retired.

Version 5 and VADOSE/W version 1: GEO-SLOPE has issued permanent license files with no end date for all licensed users. You can find your permanent v5 license file here.

Version 4: Please keep your Sentinel parallel port key(s) in a safe place as we can no longer ensure replacement. Download the installation CD-ROM and diskettes.