Online: Before contacting technical support, please take a few minutes to look through
our troubleshooting and training utilities online:
Email: If you cannot find the information you need on this site, email us at
support@geo-slope.com.
Please tell us:
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- Which product and version you are using.
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- Your serial number.
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- A detailed description of the problem, including whether the problem has happened before and any steps
you have already taken to try to resolve the issue.
- If your request has to do with installation or license problems, please also attach a
GeoMedic report.
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Telephone: GEO-SLOPE Technical Support is also available by phone by calling +1 403 269 2002. You can
reach us weekdays from 8:00 am to 5:00 pm Mountain Time.
Expert Services:
Our Expert Service is an advanced, fee-based service that provides access to our
engineering experts for in-depth assistance with your numerical modeling and analyses.
Consider this service when you would like guidance in the development of a numerical
model, or an objective review of a complex model to strengthen your confidence.
Our specialists will work with you to determine the scope of work necessary and
present you with a proposal outlining what would be required for a resolution. The
proposal will include an estimate of all fees and expenses, with the initial
consultation session provided free of charge.
If you have questions about modeling your specific problem, please
contact us by email.
The first consultation session will be free.